FAQ's

FIT & CARE
How does childhoods clothing fit?
Most of our pieces run true to size! Please refer to our size guide here.
How do you recommend washing childhoods?
To take the best care of your new childhoods pieces, wash inside out on cold in a delicate cycle. Lay flat to dry or tumble dry low. Phosphate free detergent is best to retain quality.
I purchased two different styles in the same size.  Why does there seem to be a size variation between the two? 
We use small batch manufacturers which means that all our items are cut and sewn by hand. Slight variations within a size range may occur. This is because of different fabric content and the handmade nature of our clothing. If you aren’t loving the fit of an item please email us at hello@childhoodsclothing.com!
SHIPPING
When can I expect my order?
Domestic shipping (USA):
All orders will be processed and shipped in 2-4 business days via USPS.
This time-frame can be extended up to 1 week during peak shopping times such as new product launches, sales, and holidays. 
Once the order is shipped, you will receive an email with tracking information, from which you can find your estimated delivery date. Please allow 24 hours for tracking to begin to update.
International shipping:
All purchases will be processed and shipped within 2-4 days of ordering via USPS First Class International Mail.  Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Once the order is shipped, you will receive an email with tracking information, from which you can find your estimated delivery date. Please allow 24 hours for tracking to begin to update. Please allow up to 3-4 weeks from ship date for delivery. Delays may occur due to customs or otherwise.  
Please note that orders typically ship chronologically but there can be instances where they ship in an alternative order.

*Childhoods Clothing cannot be held responsible for delays or lost packages. We offer Route shipping insurance so that if your package is lost or stolen you are able to get a refund. If you choose not to purchase the shipping insurance our ability to help with a replacement or refund is limited.

 

I placed two orders on the same day and got charged shipping for both of them. Can you refund my shipping fees and combine my orders?
Due to how our fulfillment center processes and ships orders we are unable to combine orders, nor are we able to refund shipping fees on separate orders.
 
My tracking shows that my package has been delivered but I can’t find it. What do I do?
If a package is marked as “delivered” by USPS it is your responsibility as the recipient to track it down with your local post office. Please be sure to check around your home/yard as well as check with your neighbors. You’d be surprised how many packages are left inside open garages, behind gates, or under patio furniture. The best luck with packages marked as ‘delivered’ is to speak with your local post office and the actual person that handles your mail. Typically, lost packages like this will show up within 2 weeks!
 
My tracking shows that my package was “undeliverable”. What should I do?
If a package is ‘returned to sender’ and is marked ‘undeliverable as addressed’ by USPS it can be due to multiple different reasons such as an incorrect address or the mailperson not having access to your residence. We would love to ship it back to you once the issue has been figured out and resolved. All ‘undeliverable’ packages can be re-shipped at a cost of $5 per package.
 
I’m not from the U.S., why do I have to pay to pick up my package?
When you order product from another country, you are required to pay customs to bring that item into your country. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs.
 

Can you change my order before it has shipped?

We do our best to make any post-order changes but once an order is placed we cannot guarantee that will be able change it before it is processed and shipped! Please email us at hello@childhoodsclothing.com and our customer service team will do their best to help!

Where is my order?

Thank you for ordering from Childhoods Clothing! You can check your order status through the confirmation email you received when you placed your order or by logging into your customer account (if applicable). It typically takes 2-4 business days for your order to be ready to ship. It then takes 3-5 days for your package to get to you, depending on where you live. You will receive a shipping confirmation email when your order is on its way! Don’t see the confirmation email? Check your spam to see if it’s there!

 
RETURNS
 
What is your return policy?
If you are not completely satisfied with your purchase, you may return unwashed/unworn items within 30 days of purchase. You can click HERE to start a return!
Merchandise must be in unworn, unwashed condition with original tags attached.
All return shipping and handling costs are the responsibility of the customer. Please allow 5-7 days for our fulfillment center to process each return. You will receive a confirmation email once the return is processed and the refund is issued.
*All sale items are final sale. Sales include but are not limited to flash sales,discount codes, items purchased on our ‘final few’ tab, pop-up shops, and markets.
 
I have a problem with my item, what should I do?
Claims for damaged or incorrect items must be reported within 60 days of receiving your items. Please email a picture of the damaged or faulty items to hello@childhoodsclothing.com and our customer service team will help you.
Due to us not being able to verify if the item washing instructions were followed; once an item has been washed it is considered FINAL SALE and is ineligible to return for a refund.
*Product Variance
We do expect some variation of measurements (neck openings, chest width, leg lengths, etc) - or what are called tolerances. These tolerances allow for reasonable/normal differences in pieces due to human, machine and fabric variances in the cutting and sewing process! Standard variance is up to 1" in length and .5" in width from piece to piece. 
Please note that as with any retailer, there may be variance in production on dye lots as well as very minor improvements in fits and finishes from season to season

 

What is your exchange policy?

We don't currently offer exchanges. If you want to exchange an item due to sizing, please return your item and purchase the item in a different size via our website.You can start a return HERE!

 

CLUB COZY

How does Club Cozy work?

Club Cozy is our new rewards program! You can find out all the details here!

When will I see the points in my account?

You will be gifted points between the time you pay and when your order is fulfilled. If you don't see the points in your account once your order is fulfilled please email us at hello@childhoodsclothing.com and we can help you out!

How do I redeem my points?

You can redeem your points by logging into your account and selecting the club cozy widget at the bottom of your screen. You'll then follow the on-screen instructions on how to redeem your points!

When I redeem my points do I get a gift card or a discount code?

Once you redeem your points you'll be given a discount code to use on a future order.

Can I use my points discount code with another discount code I have?

Rewards points cannot be redeemed with other discount codes.

 
WHOLESALE & SOCIAL MEDIA
 
Do you do wholesale partnerships?
Currently we do not do wholesale! However, we’d love to keep your info on file in case we ever pursue it in the future. Please email us at wholesale@childhoodsclothing.com and we’ll keep in touch!
 
I want to collaborate with you! How can I get in touch?
That’s awesome! Please email us at collaborations@childhoodsclothing.com and our social media manager will contact you with more info!
 
SOCIAL MEDIA POLICIES
We love it when you tag us in your photos on social media! Please note that when you tag us it gives us permission to share your photo on Instagram, Facebook, or Pinterest.
We do not always check our direct messages on Instagram or Facebook. We do try to answer questions in comments, however, your best to get a hold of us is to email directly at hello@childhoodsclothing.com.
 
SALES TAX
Utah customers pay 6.75% sales tax at time of checkout. Due to a recent supreme court ruling we are now required to charge sales tax in additional states.
 
THE FINE PRINT
All photos, text, logos, and designs are © Copyright of Childhoods Clothing, LLC. All rights reserved. No part of this publication may be reproduced, shared or transmitted in any form or by any means without express written permission of the copyright owner.
 
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