Free beanie when you spend $150 with code 'FREEBEANIE' or $5 beanie when you spend $100 with code '$5BEANIE'

 FAQ 

SHIPPING

When can I expect my order?

Domestic shipping (USA):
All orders will be processed and shipped in 2-4 business days.

This time-frame can be extended up to 1 week during peak shopping times such as new product launches, sales, and holidays.

Once the order is shipped, you will receive an email with tracking information, from which you can find your estimated delivery date. Please allow 24 hours for tracking to begin to update.

International Shipping:
All purchases will be processed and shipped within 2-4 days of ordering. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Once the order is shipped, you will receive an email with tracking information, from which you can find your estimated delivery date. Please allow 24 hours for tracking to begin to update.

Please allow up to 3-4 weeks from ship date for delivery. Delays may occur due to customs or otherwise.

My tracking shows that my package has been delivered but I can’t find it. What do I do?

 If a package is marked as “delivered” by the mail carrier it is your responsibility as the recipient to track it down. Please be sure to check around your home/yard as well as check with your neighbors. You’d be surprised how many packages are left inside open garages, behind gates, or under patio furniture. The best luck with packages marked as ‘delivered’ is to speak with your local post office and the actual person that handles your mail. Typically, lost packages like this will show up within 2 weeks!

My tracking shows that my package was “undeliverable”. What should I do?

If a package is ‘returned to sender’ and is marked ‘undeliverable as addressed’ by USPS it can be due to multiple different reasons such as an incorrect address or the mailperson not having access to your residence. We would love to ship it back to you once the issue has been figured out and resolved. All ‘undeliverable’ packages can be re-shipped at a cost of $5 per package.

I’m not from the U.S., why do I have to pay
to pick up my package?

When you order product from another country, you are required to pay customs to bring that item into your country. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs.

Can you change my order before it has shipped?

We do our best to make any post-order changes but once an order is placed we cannot guarantee that will be able change it before it is processed and shipped! Please email us at hello@childhoodsclothing.com and our customer service team will do their best to help!

Returns

What is your return policy?

You can find our return policy or start a return HERE!

I have a problem with my item, what should I do?

Please email us your concerns at hello@childhoodsclothing.com and our customer service team will help you!

Due to us not being able to verify if the item washing instructions were followed; once an item has been washed it is considered FINAL SALE and is ineligible to return for a refund.

What is your exchange policy?

The best way to exchange is to place a new order for the correct size/style (so it is reserved for you and shipped out quickly) and then complete the return process for the original item.

We will issue you a refund for the original item once it is received. Click HERE to start your return!

Care + Fit

How do you recommend washing childhoods?

To take the best care of your new childhoods pieces, wash inside out on cold in a delicate cycle. Lay flat to dry or tumble dry low. Phosphate free detergent is best to retain quality. Please note that over time prints can fade due to wash and wear.

HOW DOES CHILDHOODS CLOTHING FIT?

Most of our pieces run true to size! Please refer to our size guide for more info.

I purchased two different styles in the same size.  Why does there seem to be a size variation between the two? 

We use small batch manufacturers which means that all our items are cut and sewn by hand. Slight variations within a size range may occur. This is because of different fabric content and the handmade nature of our clothing. If you aren’t loving the fit of an item please email us at hello@childhoodsclothing.com!

Miscellaneous

Do you do wholesale partnerships?

We do not currently do wholesale! However, we’d love to keep your info on file in case we ever pursue it in the future. Please email us at wholesale@childhoodsclothing.com and we’ll keep in touch!

I want to collaborate with you! How can I get in touch?

That’s awesome! Please email us at collaborations@childhoodsclothing.com and our social media manager will contact you with more info!

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