Domestic shipping (USA):
All orders will be processed and shipped in 2-4 business days.
This time-frame can be extended up to 1 week during peak shopping times such as new product launches, sales, and holidays.
Once the order is shipped, you will receive an email with tracking information, from which you can find your estimated delivery date. Please allow 24 hours for tracking to begin to update.
All purchases will be processed and shipped within 2-4 days of ordering. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Once the order is shipped, you will receive an email with tracking information, from which you can find your estimated delivery date. Please allow 24 hours for tracking to begin to update.
Please allow up to 3-4 weeks from ship date for delivery. Delays may occur due to customs or otherwise.
If a package is marked as “delivered” by the mail carrier it is your responsibility as the recipient to track it down. Please be sure to check around your home/yard as well as check with your neighbors. You’d be surprised how many packages are left inside open garages, behind gates, or under patio furniture. The best luck with packages marked as ‘delivered’ is to speak with your local post office and the actual person that handles your mail. Typically, lost packages like this will show up within 2 weeks!
If a package is ‘returned to sender’ and is marked ‘undeliverable as addressed’ by USPS it can be due to multiple different reasons such as an incorrect address or the mailperson not having access to your residence. We would love to ship it back to you once the issue has been figured out and resolved. All ‘undeliverable’ packages can be re-shipped at a cost of $5 per package.
to pick up my package?
When you order product from another country, you are required to pay customs to bring that item into your country. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs.
We do our best to make any post-order changes but once an order is placed we cannot guarantee that will be able change it before it is processed and shipped! Please email us at firstname.lastname@example.org and our customer service team will do their best to help!
You can find our return policy or start a return HERE! Please keep your tracking information until you've received your refund. In case of a lost package, we will ask for proof of shipment to verify the items were shipped back to us.
Please email us your concerns at email@example.com and our customer service team will help you!
Due to us not being able to verify if the item washing instructions were followed; once an item has been washed it is considered FINAL SALE and is ineligible to return for a refund.
The best way to exchange is to place a new order for the correct size/style (so it is reserved for you and shipped out quickly) and then complete the return process for the original item.
We will issue you a refund for the original item once it is received. Click HERE to start your return!
To take the best care of your new childhoods pieces, wash inside out on cold in a delicate cycle. Lay flat to dry or tumble dry low. Phosphate free detergent is best to retain quality. Please note that over time prints can fade due to wash and wear.
Most of our pieces run true to size! Please refer to our size guide for more info.
We use small batch manufacturers which means that all our items are cut and sewn by hand. Slight variations within a size range may occur. This is because of different fabric content and the handmade nature of our clothing. If you aren’t loving the fit of an item please email us at firstname.lastname@example.org!
We do not currently do wholesale! However, we’d love to keep your info on file in case we ever pursue it in the future. Please email us at email@example.com and we’ll keep in touch!
That’s awesome! Please email us at firstname.lastname@example.org and our social media manager will contact you with more info!